Business software
Sales CRM for telecalling teams
We built a CRM for telecalling teams that live on the phone. It decides who calls whom, records what happened, and makes sure no follow-up slips.
- Type
- Web application + agent view
- Platforms
- Web dashboard, mobile web for agents
- Languages
- French, Arabic, English
- Status
- Delivered
The challenge
Where things stood
Leads came from ads, web forms and purchased lists, and were shared out on spreadsheets. Agents called the same people twice, missed callbacks, and managers had no clear view of performance until the end of the month.
Our solution
What we built
Leads now arrive in one place and are assigned by rules: campaign, region, workload. Agents work from a focused queue: call, log the outcome in two taps, set the next follow-up. Managers watch calls, conversions and the pipeline update in real time.
Key features
What it does, day to day
Smart lead assignment
Round-robin or rules by campaign, wilaya and workload.
Call logging
Outcome, duration and notes saved in two taps after every call.
Follow-up reminders
Callbacks scheduled automatically, with alerts when one is overdue.
Visual pipeline
Move leads between stages and see value and age at each step.
Performance dashboards
Calls, contacts and conversions per agent and per day, live.
Imports without duplicates
Leads from web forms, ad campaigns and spreadsheets, de-duplicated on arrival.
Stack
Built with
Proven, well-supported tools. You own the code and the data.
- React
- Node.js
- PostgreSQL
- WebSockets
- Redis
- PWA
Interface
Inside the product
Illustrative recreations with placeholder data. No client information is shown.
